1/20/2024 0 Comments Earth shift stock![]() ![]() We encourage Customers to contact us instead of refusing a shipment. If a package is refused by the Customer at time of delivery, the Customer will be held responsible for paying a 20% restocking fee. What happens if I refuse my order at time of delivery? We apologize for any inconvenience this may cause. Updated on Earth Shift does not currently offer shipping outside of the US and Canada. We do not ship to Alaska, Puerto Rico, Hawaii. Please check our home page for our most current shipping promotions. Yes, we waive shipping costs for domestic US shipments over a certain dollar amount. Is there free shipping for orders over a certain amount? We are not Amazon, we are a very small staff, so we appreciate effort on your part to help the process flow smoothly. Please always triple check your information before placing your order. If your package reached the incorrect shipping destination and the package is refused and sent back to us, you will be refunded for any product that has not been damaged in transit, less a 20% restocking fee. If your order has already been shipped, we will have to call UPS and attempt to get your package rerouted to the correct shipping destination. If your order was just placed, we will most likely have to cancel your order and have you place it again with the correct shipping address. This all depends on the status of your order. Example: ATTN: Returns - 1000 E Main St, Fredericktown. If you don't write your RMA number on your return package, you risk being ineligible for reimbursement. You will need to write this number clearly on the outside of your return package. Once your return has been authorized, we will send you an RMA (Return Merchandise Authorization) number. In order to return an item, you must first email us at and let us know about your specific issue. No refund will be issued due to flavor issues, or change of mind, once a customer has considered and purchased a product. We cannot guarantee that a product's taste will be to your liking. We are in the business of providing functional foods that deliver maximum nutrition and health benefits but do strive toward palatable flavors. Since everyone's tastes are different, we cannot guarantee product taste. There will be no refunds given unless it has been determined that the product is legitimately defective or shipped incorrectly. ![]() ![]() Any additional items ordered after checkout will be considered a new shipment.Ĭustomers may return unused and unopened products within 30 days of the original receipt date if it has been determined to be defective or shipped incorrectly. Please take time to consider the items in your cart before confirming your Earth Shift order and keep in mind that shipping everything you need at one time is more cost effective. This way it can be packed and sent to you as quickly as possible. Once an order is processed through our checkout system, it is immediately invoiced. We observe major holidays at Earth Shift (Christmas, New Years, Fourth of July, etc.) but we will get back to you quickly when we are back in the office.Ĭan I add items to my order once I make a purchase? Our customer Customer Support hours are Monday through Friday, 8am to 5:30pm. We do our best to answer all questions within a couple of hours of receiving them. We answer all customer questions and concerns through email, unless there is a specific situation that requires a phone conversation. Backordered items will not be automatically shipped when they are back in stock. All out of stock items will say "QTY Shipped: 0" and there will be an amount of $0.00 paid for that item. First, make sure the item was not backordered by referencing your invoice. Please contact us immediately if you are charged for something that is not included in your package. What if an item I ordered does not ship with my package? A Shipping Confirmation email is automatically generated and sent to your email on file here at Earth Shift. We do our best to keep our customers updated on the latest news. Your best bet is to check the site, social media, and emails from Earth Shift. If a product is out of stock, how will I know when I may purchase it again? ![]()
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